Frequently Asked Questions
 The following provides answers to many common questions. Please read this section before contacting us directly. If you have a question about something that is not covered here, please send us an email and your question might just end up on this page.
| Q: |
A product I purchased from you is defective. Can I get my money back? |
| A: |
You need to call us at 1(518)273-1090 ext 1 to get the return authorization number before shipping the defective product back. You will have up to 3 weeks after the initial purchase date to get your full refund. After 3 weeks, the product will be replaced with identical or similar product under the warranty terms and conditions. |
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